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Here you will find helpful tips and answers to frequently asked questions relating to HIMARK products, installation or even repairs. Select the category that you need below and view answers to frequently asked questions.

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  • How can I make sure my shower is safe?

    Nothing makes you feel worse than inadvertently scalding a family member, roommate or guest. So here are some safety tips for you to observe with your shower.
     
    To avoid dangerously hot temperatures, make sure your water heater is set at 120° F or below.
    Install a pressure balance tub and shower valve.
    Set the valve’s adjustable rotational limit stop to prevent the temperature handle from being turned to dangerously hot levels.
    Test the tub/shower water with your hand before bathing. 
  • What cleaning products can cause damage to PVD finishes?

    More than you might think.
    Avoid industrial cleaners and abrasive cleaners, such as those used for toilet bowls, green Scotch-Brite heavy duty scrub sponges, Scrubbing Bubbles Bathroom Cleaner and Lysol Basin Tub, Soft Scrub, and Tile Cleaner.  
    Avoid products that state on the label that they remove tarnish and rust, and those containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents.
    Manufacturers of cleaning agents always have the prerogative of changing their formulation without notice. As a result,HIMARK Faucet does not endorse any specific cleaner.
  • How should I clean or maintain the finish on my faucet?

    Always blot dry any water from faucet surface. Allowing water to evaporate on the surface can lead to build up of mineral deposits. Cleaning with a damp non-abrasive sponge and buffing it dry with a clean soft cloth should help keep your product looking beautiful. To remove water spots, use warm water and a soft, damp cloth. Hard water stains may be removed using a 50/50 solution of white vinegar and water.  Make certain that you rinse thoroughly with water afterward.
     
    If additional cleaning is required, all of our finishes may be cleaned with the following household cleaners: Formula 409RAntibacterial All Purpose Cleaner, Fantastik R All Purpose Cleaner, or Windex R Original Glass Cleaner, when used according to the manufacturers' instructions for use.
     
    Avoid using the following which can damage your finish:
     
    Avoid industrial cleaners and abrasive cleaners, such as those used for toilet bowls, green Scotch-Brite heavy duty scrub sponges, Scrubbing Bubbles Bathroom Cleaner and Lysol Basin Tub, Soft Scrub, and Tile Cleaner.
    Avoid products that state on the label that they remove tarnish and rust, and those containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents.
    Avoid harsh abrasives or polishes
    Avoid bleach-based cleaners
  • What makes PVD finishes so great?

    Good looks that last. PVD finishes can freshen the look of your kitchen or bath, but (unlike traditional clear coatings) they’re designed to look new forever. They won’t corrode, tarnish or discolor. HIMARK’ PVD finishes were tested against more than 100 common household cleaners. They’ll even withstand prolonged exposure to hard water or sea air.
  • What is a PVD finish?

    PVD is a snappy acronym for Physical Vapor Deposition. What’s Physical Vapor Deposition, you (theoretically) ask? Well, it’s a process that embeds molecules of finish deep into the surface of your faucet, If your faucet has a Polished Brass, Brushed Nickel or Stainless finish, you have a PVD finish. Some Peerless faucets have a split finish, which includes two finishes, usually chrome and one of the above PVD finishes.
  • How should I care for my non-PVD finish faucet?

    Tenderly, that’s how. Although your faucet's non-PVD finish is extremely durable, it can be damaged by harsh abrasives. Use only nonabrasive cleaners. Harsh cleaners or abrasives can scratch some faucet finishes.
     
    After every use or cleaning, it is always best to wipe dry with a soft cloth to prevent water spotting and mineral build-up. We recommend that you clean and wax regularly. You may use an aerosol furniture polish or floor paste wax for this purpose.
     
    Manufacturers of cleaning agents always have the prerogative of changing their formulation without notice. As a result, Peerless does not endorse any specific cleaner. To remove hard water deposits and soap scum, use a 50/50 mix of vinegar or liquid Lysol 
    R and water. 
  • What is a thermostatic valve?

    A thermostatic valve measures the temperature of the water and maintains that temperature as long as you have hot water going to it with no fluctuation in temperature.
  • What is a thermostatic valve?

    A thermostatic valve measures the temperature of the water and maintains that temperature as long as you have hot water going to it with no fluctuation in temperature.
  • Why does my water pressure and/or water temperature change when I'm taking a shower and water is called for elsewhere in the house "Dishwaher, Washing Machine or Toilet"?

    Multiple usage of water in your house causes fluctuations in water pressure. If, while showering your water temperature changes substantially and pressure drops when water is called for elsewhere in the house, your faucet is not equipped with a pressure balance device. Under certain circumstances, this could present a safety hazard. While no faucet manufacturer can compensate for the water pressure fluctuation. HIMARK offers pressure balance devices for your shower/tub.
  • Why does my tub/shower faucet have low water pressure?

    Low water pressure is normally the result of debris in the water supplies, the valve, the tub spout or showerhead. 
  • Can I remove water restrictions in showerheads or aerators?

    Plumbing codes require our faucets to meet a certain flow rate depending on the model. Removing the water restrictors or aerator would cause our faucets to no longer meet this code. If you are noticing decreased water pressure or a poor quality flow rate, you may have debris in your aerator or showerheads.
  • Why is the finish deteriorating on my faucet's spout, handles and aerator?

    Normally, finish deterioration is due to years of wear and tear, abuse or chemical attack. There is no repair once the finish is damaged, however you can replace many common faucet parts where the finish deterioration is most noticeable.
  • How do I clean HIMARK Faucets products?

    Use a mild soap and water with a soft cloth. Do not use abrasive cleaners or cleansers for this will void the warranty on the finish.
  • How do I align the handles?

    The handles may be repositioned by removing the mounting, taking off the handle and replacing the handle on the stem in the next groove made in the handle.
  • Why do the handles spin?

    The cap nut is not tight. Tighten the cap nut firmly.
  • Are submittal drawings available for your products?

    See the product page on our web site for the appropriate drawing.
  • Are installation instructions available?

    See the appropriate Installation Instructions for your product.
  • Can I repair my HIMARK Faucets product?

    Yes, in most cases maintenance and repair may be performed quickly and easily.
  • What finishes are available?

    Polished chrome is our standard finish.
  • Are HIMARK Faucet products lead free?

    All products that are required to be in compliance with the Federal Clean Drinking Water Act (NSF61) have been certified.

The professional looks at each case individually

The information given here may not cover all individual cases.
Do you have any further questions relating to products or technical issues?
We have the right contact partners at HIMARK. Thank you for choosing HIMARK

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